Introducing the Trigger Broker Framework

What is the Trigger Broker Framework?

The Trigger Broker Framework is a solution designed to address Salesforce's limitations with record-triggered flows for certain objects. It enables admins and developers to automate processes for objects that cannot natively support record-triggered flows, using a flexible, event-driven architecture.

Why Does It Exist?

Salesforce does not support record-triggered flows for all objects, leaving gaps in automation. The Trigger Broker Framework bridges this gap by:

• Publishing platform events via lightweight Apex triggers.
• Enabling flows to subscribe to these events and implement low-code automation.
• Centralizing logic for easy governance and scalability.

How Does It Work?

1. Triggers and Event Publishing:
   • A trigger is added to an unsupported object. When certain conditions are met, it publishes a platform event (TriggerBrokerEvent__e).
2. Event Subscription:
   • Admins use flows to subscribe to these platform events, allowing business logic to be defined in a low-code way.
3. Metadata-Driven Configuration:
   • Using TriggerBrokerEventSettings__mdt, admins can control which objects and trigger events are supported and whether JSON payloads should be included.

Key Benefits

• Extensibility: Works with any object, including those Salesforce does not natively support.
• Low-Code Enablement: Build powerful automations using flows without writing additional Apex.
• Governance: Metadata-driven configurations ensure admins maintain full control over the framework's behavior.

How Can It Be Used?

The Trigger Broker Framework enables use cases like:

• Notifying users when files are attached to cases.
• Automating follow-ups for updates to unsupported objects.