Tracking & Reporting

Pull back the curtain on your day to day operations! Understanding and analyzing the day-to-day operations and activities at a record, user and business level can be complex and challenging. Act On It can provide support in two key areas:

Engagement Reporting - Do you know how many alerts you are sending to your team? Are they being received in a timely manner? Are your teams responding? With Act On It, you'll have full visibility over who is notified, when, the actions taken, and their response times. Helping to improve performance, make informed decisions, and report on accountability with confidence.

Impact Reporting - Is Act On It making a difference? Are you getting back to our customers quicker? Are you closing deals faster? Are you resurrecting idle Cases? With Act On It's Activity Tracking framework you can capture key events, milestones and interactions for your leads, opportunities, cases and more to uncover the insights needed to assess impact, enhance processes, optimize resource allocation, improve customer satisfaction, and drive better results.