Enabling the Act On It Message Inbox

The Message Inbox is Act On It's unique notification console. It can be added to the utility bar of any lightning application in Salesforce. The inbox keeps everyone informed and productive. It empowers professionals to respond promptly, meet SLAs, and improves sales and service efficiency.

To enable the Message Inbox for your lightning applications:

Navigate to your Lightning app in Setup > Apps > App Manager > [Your App]
Select "Utility Items" then "Add Utility Item"
Search for "ActOnItMessageInbox"
Configure the settings as needed:

Settings	Description
Open on Page Load	Automatically opens inbox when users visit the app or login, if new messages exist
Message Limit	Maximum messages shown before "Show More" appears
Allow Hide All	Lets users close all visible messages at once
Enable Mute Messages	Let users set the inbox to quiet mode.
Show Status	Enables users to set "Available" or "Unavailable" status

*The app must have a utility bar enabled. See Salesforce's guide on Adding a Utility Bar: https://help.salesforce.com/articleView?id=dev_apps_lightning_utilities.htm&type=5

Enabling the Act On It Message Inbox

To enable the Message Inbox for your lightning applications:

Navigate to your Lightning app in Setup > Apps > App Manager > [Your App]
Select "Utility Items" then "Add Utility Item"
Search for "ActOnItMessageInbox"
Configure the settings as needed:

Settings	Description
Open on Page Load	Automatically opens inbox when users visit the app or login, if new messages exist
Message Limit	Maximum messages shown before "Show More" appears
Allow Hide All	Lets users close all visible messages at once
Enable Mute Messages	Let users set the inbox to quiet mode.
Show Status	Enables users to set "Available" or "Unavailable" status

*The app must have a utility bar enabled. See Salesforce's guide on Adding a Utility Bar: https://help.salesforce.com/articleView?id=dev_apps_lightning_utilities.htm&type=5