The Salesforce notification bell has over 100 open community requests. Teams have been asking for real-time alerts, actionable notifications, inbox management, and engagement reporting for years. Act On It was built to answer all of them.
The Act On It inbox brings everything that needs your team's attention into a single, filterable, and actionable console, directly inside Salesforce.
With Act On It you can:
✅ Deliver real-time pop-up and push notifications
✅ Preview record details without leaving the inbox
✅ Choose how and when you are notified
✅ Group, filter, search, sort, snooze, and save notifications
✅ Close and recover notifications for a self-managing inbox
✅ Launch custom quick actions for rapid responses
✅ Report on notification delivery and engagement across your team
This article walks you through the key features of the inbox and how each one can help your team respond faster and stay on top of what matters.
Have ideas for new features? We would love to hear from you at [email protected].
How Act On It Alerts You to New MessagesFilter by Category, Date, and TypeSearch Messages by ContentFlip Notification Sort OrderSpring into Action with a Single ClickPreview Record DetailsManage Message StatusCore Message and Additional DetailsSnooze Messages for LaterSave Important MessagesClose and Recover MessagesOpt Out of Unwanted NotificationsView Group Notification RecipientsTailor Your Notification ExperienceQuiet Mode for Your InboxSelf-Managing Inbox with Expiry ControlsHelptext for Additional ContextProvide Feedback to Improve NotificationsPreview Other Users’ InboxesTrack Read and Unread Messages