Need to catch up on older messages? You can flip the sort order in your inbox to show notifications from oldest to newest. It’s a handy way to work through messages in the order they were received. Especially when following up on earlier conversations.

By default, your inbox shows the newest messages first, so you always see the latest updates right away. And don’t worry, if any new messages come in, the sort order will automatically snap back to ‘newest first’ to make sure you don’t miss a thing.

Try combining this with filters like ‘Customer Reply’ to quickly get to the oldest responses and start clearing your queue from the bottom up.


Sort Oldest to Newest:

Sort Newest to Oldest: