For admins and managers, the preview feature allows you to view the message inbox of other users, making it easy to provide support or review team notifications. Simply click the preview icon, search for the user you’d like to view, and their inbox will be displayed in a read-only format. While you can’t take actions on their messages, you’ll see their notifications exactly as they do. Exit the preview by clicking the icon again, refreshing, or selecting ‘Exit’ in the preview banner.

Select the 'Preview' action:

Search and select your user:

Preview as the user. Click 'Exit' to return to your messages.

Enabling 'Preview As' for New Users

This feature is available to Act On It Admins and Super Users. To enable it, go to User Settings (Application Settings > User Settings > User), enable 'Allow Impersonation', and click Save.

Easily control which users will be available to preview by updating the user's impersonation settings: