By hovering over the icon below you can preview underlying record details directly from the inbox without having to click through. This allows for rapid decision-making. For instance, you can check the current status of an opportunity before deciding how to respond to a related notification, all without leaving your inbox.
On mobile, you can preview record details without ever leaving your inbox. Press and hold a message to see a quick summary, then scroll to reveal actions that let you Act On It instantly.
Press and hold the message and a record summary will appear.
