Change Owner actions enable users to quickly reassign work items with a few clicks. When clicking the action, users are presented with a screen where they can search for a new queue or user owner as follows:

To create a 'Change Owner' action, follow these steps:

1. Navigate to the ‘Message Actions’ Tab (Act On It Lightning App > Application Settings > Message Actions) and click ‘New’.
2. Select the ‘Act On It Template’ Record Type and choose 'Change Owner' from the list of available Action Templates. Then, select 'Next'.

Configure your action button with the following details:

• Action Label: Provide a meaningful name for the action (e.g., ‘Change Case Owner', ‘Assign Task’, etc.). Customize the button further by selecting an icon from the ‘Icon Selection’ section.
• API Name: Choose a unique name for the action, without spaces or special characters (except underscores). This name helps distinguish between similar actions with a matching label.
• Is Active: If inactive, the button will be disabled for all new and existing messages.
• Is Available: If enabled, the Message Action will be visible in the Message Type Builder.

Click 'Next' to proceed.

• Choose a compatible data type and click "Save".

Your Message Action is now ready to be applied to any Message Type with a matching data type. Admins have control over which actions are accessible to users via their User Settings.