Choose Notification Delivery Methods

Select how alerts will reach intended recipients. 

• Silent – No indicators, messages appear only in inbox (default).
• Highlight – Visually indicate inbox has new item.
• Popup – Open inbox view automatically.
• Focus – Shift screen focus directly to new message.
• Email – Send email notifications either instead of or in addition to in-app alerts.
• Mobile Push – Prompt mobile app users on smartphones.
• Toasts – Display small overlay confirmation messages.
• Sound Prompt - Play a sound prompt to pull attention to Salesforce for time sensitive alerts.
• Confetti – Celebrate message with on-screen animation!

See How Act On It Alerts You to New Messages to see these delivery methods in action.

Things to consider when selecting delivery channels:

• Who needs to take action? Time sensitivity? Will prominent alerts disrupt or help user workflow? 
• If the "Manage Preferences" setting is enabled, each recipient will be able to choose how they are notified.
• Test a range with users and continually refine based on feedback and adoption trends. Reserve the more disruptive methods for your most critical alerts to maintain effectiveness over time.

New to Act On It? Once you have saved your Message Type, you'll be able to "Fire Test Messages" to see your alert in action.