Challenge: Sales and service teams often face challenges in staying updated on critical events. Traditional alerts are typically one-way and passive. Email alerts are frequently lost in cluttered inboxes, and businesses lack the visibility needed to assess the volume and impact of their alerting.

Solution: Act On It offers a unique inbox in Salesforce, providing real-time insights, including task reminders, new assignments, SLA alerts, and more. It allows customizable message delivery, personalization and plugin actions for streamlining processes. All messages, deliverability and response rates are tracked for reporting purposes.

Result: The inbox keeps everyone informed and productive. Providing a direct and yet unobtrusive way to prompt teams into action, and enabling them to quickly respond with a couple of clicks. This makes it easier to meet SLAs, and improves sales and service efficiency. Managers can utilize reports to gain insights, assess engagement and accountability, as well as monitor performance. Managers also benefit from real time alerts on bottlenecks and potential issues ahead of escalation.

Click here to begin learning how to deliver interactive push notifications via the Message Inbox.