Before users can access Act On It features such as the Message Inbox and push notifications, they must be assigned an Act On It user license in Salesforce.

Only Salesforce Administrators can assign or remove licenses.

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How to Assign Act On It User Licenses

Step 1: Open Setup

1. In Salesforce, click the ⚙️ Gear icon
2. Select Setup
   

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Step 2: Go to Installed Packages

1. In the Quick Find search box, type Installed Packages
2. Click Installed Packages
   

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Step 3: Open Act On It

1. Locate Act On It in the list of installed packages
2. Click Manage Licenses next to the package name
   

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Step 4: Add Users

1. Click Add Users
2. Select one or more users you want to assign a license to
3. Click Add

The selected users now have access to Act On It.

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Removing an Act On It License

If a user no longer requires access:

1. Go to Setup → Installed Packages
2. Open Manage Licenses for Act On It
3. Select the user
4. Click Remove License

Access to Act On It will be removed immediately.

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Best Practices

• Assign licenses only to users who need Act On It notifications
• Remove licenses from inactive or departing users
• Review license usage periodically to stay within limits